Refund Policy

Refund policy

How many days do I have to return my item?

To be entitled to a full refund or exchange, please return your item(s) within 14 days of receiving the delivery.

Please complete the returns form which can be downloaded below and include in your package. Please ensure you include your order number and reason for return to our address below.

Address: Unit 4A Guildprime Industrial Estate, Southend Road, Billericay, Essex, CM11 2PZ


Exchanges and Refunds

Understandably you will want to try on your items, however any items that you do return must reach us in immaculate condition with the original tags attached and in the original packaging, free from any odour such as cigarette smoke, perfume, deodorant and free of any soiling or pet hair. Footwear must be returned inside the original shoebox in which it was sent.  All returned items are inspected on return and may be returned to you/ or may not be refunded should they not be returned in a suitable condition. 

Once a refund has been issued to your original payment method you will receive a notification. This normally takes 48 hours; however, banks processing times can vary and can sometimes take longer so please allow up to 7 working days for it to clear.


Do I need to cover the return shipping cost?

It is the responsibility of the customer to cover any return shipping costs when requesting a size exchange or refund.

If your item is deemed to be faulty or you have received an incorrect item, we will arrange for the return costs to be covered. If this is the case, then please do email us at and we’ll advise on the next course of action.

Please use the button below to download the returns form to send with your returned items.